Please note all returns and exchanges from our FedEx and DHL mail forwarding center to our warehouse may be delayed between 1-3 weeks at this time. Due to the mandatory changes from Covid-19, the operations of our shipping partners, as well as your national post, may be staggered due to the procedures and precautions that have been put in place in order to ensure the safety of all employees and recipients.
As we await further updates regarding the status of the matter at hand, please be mindful that packages may be subject to some delays. We are very sorry about this, and we will notify you via email once we have processed your request.
RETURN & EXCHANGE POLICY:
REGULAR PRICED AND SALES MERCHANDISE
Customers may return or exchange items up to 7 days after delivery. Returns will not be accepted if requested over 7 days passed the delivery date noted on the order tracking. Any extensions to the exchange time frame must be requested before the 7 days have expired.
Products marked down in price are final sale items and not eligible for return (these products are indicated with the "On Sale" tag). Please note that full-priced items purchased using discount codes or during a site-wide sale period are not considered final sale.
RETURN AND EXCHANGE DETAILS
Please allow up to 14 business days from the time you mail the return or exchange for our team to receive it and process the request. Refunds for returns or new product exchanges will be provided once the item has been received and inspected. Failure to provide the item back in its original branded packaging will result in a repackaging fee of $6. Customers returning items for a refund will not be refunded the original shipping cost or any applicable customs duties/taxes as the case may be. Returns submitted for refunds will be subject to a restocking and handling fee. For all accessory returns and exchanges, items must be unscratched, unscuffed, and otherwise undamaged. Relics Of The Deep holds the right to refuse any refunds if the damage is deemed to the fault of the customer.
Processing your request is easy. Please visit our contact us page. Please include your order number and zip code in the message.
Eligible refunds will be processed back to the original payment method within 3-5 business days of the product being inspected and approved at our warehouse. In the event the payment method and/or card used to place the order is no longer active or available, we will provide a credit code for the value paid. We are not able to provide refunds to any other account, other than the original one used to place the order.
Exchanges and warranty replacements will be issued using standard shipping services. Options for paid upgraded express return service, will not be eligible.
Please note: Exchanges for resizing are only available to European customers and will have a fee of 70 Euros.
We stand behind the quality of our jewelry with a Limited Lifetime Warranty — our guarantee that upon receiving the product, every jewelry item is free of material and manufacturing defects. This warranty is valid for the duration of the original purchaser’s lifetime, beginning on the date of purchase from an authorized Relics Of The Deep retailer and subject to applicable laws. However, the warranty will immediately become void if the product is purchased from an unauthorized retailer. To inquire if your jewelry is covered under this warranty, contact email@example.com with your name, address, order number and a detailed description of the issue at hand. Finally, write “Jewelry Warranty Claim” in the subject of the email. Warranty claims must be accompanied by an acceptable proof of purchase from an authorized Relics Of The Deep retailer. Note that you will be expected to pay 50% of the original cost of the item for repairs and/or replacements in the following cases, even during the warranty term: failure or damage caused by improper use or carelessness (knocks, dents, crushing, etc.), failure or damage caused by unjustifiable repair or modification, aesthetic changes that occur from normal wear and tear, aging (minor scratches, etc.) and alteration of the colour such as subtle colour changes to the plating, etc. and failure or damage caused by fire or water, or a natural disaster such as an earthquake. In the event your item required for warranty has been discontinued or sold out, a credit code will be offered for the value paid on original purchase, to be used towards a new replacement purchase of another item and subject to approval. We will not honor fake or fraudulent warranty claims and reserve the right, in our sole discretion, to reject any warranty claims which we suspect to be fraudulent. Rings can be resized but will void warranty - please modify at your own risk.