Refunds will be issued if the chosen product is discontinued or when your returned item has been received.
An e-mail will be sent to the customer and the full refund of payment (with no expense limit) will be transferred within a maximum period of 5 working days.
Our return policy lasts 15 days from the date you receive your purchase.
If 15 days have gone by since receiving your purchase, unfortunately we are unable to offer you a refund or exchange.
We only accept returns/exchanges due to a manufacturing defect and/or if the wrong item(s) was received.
- All returned items must be in new and unused condition along with their original packaging attached to them.
- The customer is responsible for return postage costs.
- Shipping fees (if applicable) are non-refundable.
IMPORTANT: If your item has not reached you after 60 days please contact us: our refund policy extends to 90 days for undelivered items. Exceeding this time period means that we will be unable to refund your order!
We advise our customers to be careful and always check the sizing information in the product description before making a purchase to avoid any inconveniences since we don't accept returns if the wrong size is ordered!
If you wish to return an item, please contact us at firstname.lastname@example.org
*Do not send the package back to our warehouse address that is on the parcel.*